Return & Refund Policy

At Zele Store, we want you to be satisfied with your purchase. If you experience a problem with your order, please contact us and we’ll do our best to resolve it.

Returns

You may request a return if your product:

• Arrives damaged or defective
• Is significantly different from the product description
• Is the wrong item
• Has another issue caused by an error in fulfillment

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos showing the issue.

Change of Mind

Because our products are fulfilled through a third-party dropshipping supplier, we generally do not accept returns for change of mind, incorrect selection, or simply no longer wanting the product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us before sending anything back. We will review the issue and provide instructions for the next steps.

Depending on the situation, we may offer a replacement, store credit, or refund.

Refunds

If your refund is approved, the refund will be issued to your original payment method where possible. Processing times may vary depending on your bank or payment provider.

Return Shipping

If a return is approved because the item was damaged, defective, incorrect, or due to an error on our part, we will provide instructions regarding return shipping.

Returns sent without prior approval may not be accepted.

Important Information

Please inspect your order as soon as it arrives. We recommend keeping the original packaging until you have confirmed that your order is in good condition.

Zele Store reserves the right to review each return or refund request individually and to refuse requests that do not meet the conditions of this policy.

Contact Us

For return or refund questions, please contact our customer support team with your order number and details of the issue.

Zele Store — We’re here to help.